Policies, terms and conditions 

Patient Privacy Policy

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Ensuring that your details are kept confidential, we hold your privacy in high regard.

This Privacy Policy outlines Julia Challacombe Homeopathy (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at https://Jchhomeopathy.co.uk (“Site”) or otherwise share personal information with us (collectively: “Users”).

We will require some basic information when you make first contact. Information you will be used to sharing.

Name

Address

Contact details

Phone number

I will send you a patient confidentially form as my commitment to you to keep your personal information and any details which you share with me throughout your consultations secure.

Accompanying this and ahead of your first consultation. I will ask you for information regarding your presenting complaint, medical history, and any medication.    

Notes are kept for my reference of prior consultation and any treatment prescribed.

No data will be shared with any other party, without your knowledge, consent, or request to do so. In the event I was legally obliged to, such as in the event of a notifiable disease.  

Any notes I hold for you are kept in paper format in a locked cabinet. I will provide you with a copy of any of your notes should you request these from me within 5-7 days.   

I am by law obliged to store any notes for 7 years after your last appointment. After which I will destroy and delete any data that I hold for you. For children this is for 7 years after their eighteenth birthday.     

 To receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

Julia@jchhomeopathy.co.uk

Data Sharing Policy

Grounds for data collection

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information do we collect?

We collect two types of data and information from Users.

 The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

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The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:

•         Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.

How do we receive information about you?

We receive your Personal Information from various sources:

•         When you voluntarily provide us with your personal details in order to register on our Site;

•         When you use or access our Site in connection with your use of our services;

•         From third-party providers, services and public registers (for example, traffic analytics vendors).

What information do we collect?

We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.

 We may use the information for the following:

•         Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;

•         To communicate with you and to keep you informed about our latest updates and services;

•         To market our websites and products (see more under “Marketing”);

•         For statistical and analytical purposes, intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

 In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

•         Hosting and operating our Site;

•         Providing you with our services, including providing a personalised display of our Site;

•         Storing and processing such information on our behalf;

•         Providing you with marketing offers and promotional materials related to our Site and services;

•         Performing research, technical diagnostics or analytics;

We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.

You may request to:

1.       Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.

2.       Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.

3.       Request rectification of your personal information that is in our control.

4.       Request erasure of your personal information.

5.       Object to the processing of personal information by us.

6.       Request to restrict processing of your personal information by us.

7.       Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

 This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy.

Marketing

We may use your Personal Information such as your name, email address, telephone number, etc., ourselves, for the purpose of providing you with promotional materials concerning our services which we believe may interest you. 

To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us.

if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices

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Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact; See how to contact us.

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How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at Julia@jchhomeopathy.co.uk.

Or in writing to Julia Challacombe Homeopathy at Julia Challacombe Healthcare. 6 Abbots Field, Yapton, Arundel. BN18 0GE.

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Terms and Conditions

Please take a moment to read these.

Terms of Business

Please read these before you start using my services. As when using my services, you will be bound by my Terms of Business.

My Service to you:

Once I have assessed your individual needs during a consultation, I will make a recommendation in the following areas for you;

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Prescription:

This will detail which Homeopathic remedies you require and how and when to take your remedy. Homeopathy takes a person centred approach, therefore this will differ by a persons individual needs.

Any adjustive advise and Nutritional Supplements:

on occasion I may offer additional advice as part of your prescription in the form of adjunctive advice. If I feel there are some additional benefits via some changes to lifestyle. Or to recommend some dietary changes, foods, herbal tinctures or nutritional supplements to help your health issues. This absolutely remains at your discretion whether you choose to follow this advice in addition.

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Fees and consultation

An Initial Consultation is £105, and you may expect the appointment duration to be approximately 1 hour and follow up appointment is £70, and will last for approximately 45 mins. For children up to the age of 16 the initial consultation with an appointment duration of 1 hour. A follow up lasting approximately 30 up to 45 minutes.

Acute consultations will be offered for existing clients for short term illness and complaints. Appointment will be by phone and charged at 15-20 mins £40.

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Occasionally I may offer a program for health or additional services. In these cases please see the service description against teh individual services offered for details and costs.

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These fees include all homeopathic remedies and postage within the UK. If you are outside the UK, I will give details of a homeopathic pharmacy for you to pick up your remedies, or I will discuss postage with you to send the remedy direct to you. 

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Payment is accepted by Paypal or Apple pay. Any fees are non-refundable and payment is required at the time of booking.  

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Cash will only be accepted at the time for face-to-face appointments. Please contact me for further information.

There is no fee payable for a 15 minute discovery call ahead of your choosing to commit to a full consultation.

No bank details will be stored in line with current GDPR regulations.

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Complaints or concerns

If you have any ongoing questions or require support, please do not hesitate to contact me. E-mail and text are preferable. I will respond to you within 48 hours.  If I am away there will be a messaging service advising you when you contact me.

Please put your complaint in writing to me and I will respond within 7 working days.

 

Terms and Conditions when using my website.

There are some terms and conditions which you are bound to.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Julia Challacombe Homeopathy’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use the website.

The term ‘JCHHomeopathy’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

•         The content of the pages of this website is for your general information and use only. It is subject to change without notice.

•         This website may use non personal analytics to monitor website browsing preferences.

•         Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

•         This website contains material which is owned by or licensed to us.. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

•         All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

•         Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

•         From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

•         Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

disclaimer which sets out the limitations of use of the website.

The information contained in this website is for general information purposes only. The information is provided by Jchhomeopathy and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any reliance you place on such information is therefore strictly at your own risk.

•         In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

•         Through this website you are able to link to other websites which are not under the control of Jchhomeopathy.co.uk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

•         Jchhomeopathy.co.uk takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.